Compliance
Why compliance ?
Can you explain what will be those new rules in effect?
Is this threshold of €2,000 retroactive?
How will I be able to manage my VAT and invoices?
What should I do if I have already exceeded or if I am about to exceed this threshold?
When will these new regulations be implemented on the Seller Space?
Consignment
How can I get my product back?
What is the payment delay for a consign product?
How do I consign my product?
Can I chose my own price for my product?
Can I drop my products off at l’Annexe?
Why is my product being returned to me?
Why can't I consign a product?
Is it possible to cancel a reserved space?
Why my product doesn't appear on the express sales?
How can I ship my product?
When will my product be consigned?
When can I modify my price?
Payment
Quality and authenticity control
My product did not pass the controls, what can I do ?
How do you control the products ?
How long does it take to check the products ?
Send a product
What if the delivery takes longer than expected ?
How do I prepare my package ?
My package has been lost, what should I do?
How long does it take for my product to reach you ?
How do I ship my product ?
Can I send several products in the same package ?
Can I use a carrier other than UPS ?
How do I hand-deliver my product ?
Sell a product
What do I risk if I don't respect the rules ?
How to sell a product as a professional ?
How to sell a product ?
How do you determine the amount of the offers ?
Why haven't I heard from you in over 2 days ?
Your frequently asked questions
- All Categories
- Quality and authenticity control
- How long does it take to check the products ?
How long does it take to check the products ?
Once your product has arrived in our hands, our experts carry out a quality and authenticity control necessary for the final validation of the sale. This process can take up to 2 working days (excluding weekends and public holidays).
Outside of this period, you can refer to this article.
