Compliance
Why compliance ?
How do I create my pro account?
What to do when my account is blocked?
How do I choose my professional status? (VAT scheme)
What happens to my open sales and deposits when my account is blocked?
Once my pro account has been created, is it possible to migrate the data from my old account?
What should I do if I have already exceeded or if I am about to exceed this threshold?
Can you explain what those new rules in effect?
Is this threshold of €2,000 retroactive?
Consignment
When can I modify my price?
How can I get my product back?
What is the payment delay for a consign product?
How do I consign my product?
Can I chose my own price for my product?
Can I drop my products off at l’Annexe?
Why is my product being returned to me?
Why can't I consign a product?
Is it possible to cancel a reserved space?
Why my product doesn't appear on the express sales?
How can I ship my product?
When will my product be consigned?
Payment
What is Express Payout?
How do I activate or deactivate my express payout?
What are the different payment methods ?
Why haven't I been paid yet ?
How do I get paid on a different account ?
Quality and authenticity control
My product did not pass the controls, what can I do ?
How do you control the products ?
How long does it take to check the products ?
Send a product
How do I hand-deliver my product ?
My package has been lost, what should I do?
What if the delivery takes longer than expected ?
How do I prepare my package ?
How long does it take for my product to reach you ?
How do I ship my product ?
Can I send several products in the same package ?
Can I use a carrier other than UPS ?
Sell a product
What do I risk if I don't respect the rules ?
How to sell a product as a professional ?
How to sell a product ?
How do you determine the amount of the offers ?
Why haven't I heard from you in over 2 days ?
Your frequently asked questions
- All Categories
- Your frequently asked questions
- How are the return shipping costs set ?
How are the return shipping costs set ?
If we have to send you back your product, you will receive an e-mail with a payment link for an amount of 15€, which corresponds to the shipping costs that we have taken care of and those of the return of the package.
