Sending my package from the French Overseas Departments and Territories (DOM-TOM)?
Can I ship my products from the French Overseas Departments and Territories (DOM-TOM)?
Unfortunately, due to logistical restrictions, we cannot accept shipments from the French Overseas Departments and Territories (DOM-TOM). This measure is in place to ensure the smoothness and efficiency of our delivery services.
Where can I ship my products from?
You can ship your products from any European country as well as from mainland France. These areas are currently the only ones supported by our logistics network for sellers.
Why are the DOM-TOM excluded from the shipping zones?
This decision is based on several factors, including higher transportation costs, extended delivery times, and customs challenges. Our goal is to ensure an optimal experience for both sellers and buyers, and these constraints prevent us from guaranteeing this level of service for shipments from the DOM-TOM.
What happens if I mistakenly send a product from the DOM-TOM?
If a product is shipped from the DOM-TOM, there may be significant delays, additional fees, or even the return of the product to the seller. We encourage you to contact our customer service as soon as possible to minimize complications. Unfortunately, we will not be able to handle disputes if a package is shipped from the DOM-TOM.
How can I ship my products if I reside in the DOM-TOM?
If you reside in the DOM-TOM and wish to sell products, you will need to arrange shipping from an address located in Europe or mainland France. This may involve using an intermediary or a forwarding service based in these areas.
Will this shipping policy be reviewed or modified in the future?
We are constantly looking for ways to improve our service and expand our shipping capabilities. We will keep you informed of any policy changes that may facilitate shipments from the DOM-TOM in the future.
