Service fees
Why these new fees?
How does it work?
Do these fees apply if my product does not pass the quality/authentication check ?
Are these fees retroactive?
How do these fees enhance my experience on The Seller Space?
Are there any other changes related to these fees?
Compliance
What to do when my account is blocked?
Why compliance ?
How do I create my pro account?
How do I choose my professional status? (VAT scheme)
What happens to my open sales and deposits when my account is blocked?
Once my pro account has been created, is it possible to migrate the data from my old account?
What should I do if I have already exceeded or if I am about to exceed this threshold?
Can you explain what those new rules in effect?
Is this threshold of €2,000 retroactive?
Consignment
What is the payment delay for a consign product?
When can I modify my price?
How can I get my product back?
How do I consign my product?
Can I chose my own price for my product?
Can I drop my products off at l’Annexe?
Why is my product being returned to me?
Why can't I consign a product?
Is it possible to cancel a reserved space?
Why my product doesn't appear on the express sales?
How can I ship my product?
When will my product be consigned?
Payment
Why haven't I been paid yet ?
What are the different payment methods ?
Problem with my IBAN?
What is Express Payout?
How do I activate or deactivate my express payout?
Quality and authenticity control
My product did not pass the controls, what can I do ?
How do you control the products ?
How long does it take to check the products ?
Send a product
Sending my package from the French Overseas Departments and Territories (DOM-TOM)?
How do I hand-deliver my product ?
My package has been lost, what should I do?
What if the delivery takes longer than expected ?
How do I prepare my package ?
How long does it take for my product to reach you ?
How do I ship my product ?
Can I send several products in the same package ?
Can I use a carrier other than UPS ?
Sell a product
How to sell a product as a professional ?
What do I risk if I don't respect the rules ?
How to sell a product ?
How do you determine the amount of the offers ?
Why haven't I heard from you in over 2 days ?
Your frequently asked questions
- All Categories
- Send a product
- My package has been lost, what should I do?
My package has been lost, what should I do?
First, contact UPS with your package's tracking number to make sure it isn't just being held somewhere.
If your package was lost:
- Have your sales number, product reference and tracking number of your package.
- Contact us via our Facebook page Sell on Wethenew. We will proceed to the necessary verifications.
If we have not received your package, you will receive a message informing you that we are opening an investigation UPS. This investigation may take several days. If the package is indeed lost, unless the User is at fault, which constitutes a case of exoneration, WETHENEW will send an e-mail to the User and reimburse him/her for the lost Product(s) up to the value of the Product within the limit of two hundred (200) euros per parcel.
