Send a product

How do I hand-deliver my product ?

Once your sale has been confirmed by one of the buyers, you will receive an e-mail containing a sales slip for each product sold. You have 3 working days (excluding weekends and public holidays) to h…

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My package has been lost, what should I do?

First, contact UPS with your package's tracking number to make sure it isn't just being held somewhere. If your package was lost : Have your sales number , product reference and tracking number of yo…

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What if the delivery takes longer than expected ?

You can track your package with your UPS tracking number. Deliveries are generally made within 3 working days (excluding weekends and public holidays). If the delivery takes longer than expected, don…

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How do I prepare my package ?

We ask you to read and respect the following instructions : Choose a shipping box that is the right size for the product(s). The presence of a shipping box in addition to the product and its packagin…

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How long does it take for my product to reach you ?

Shipping time may vary depending on unforeseen circumstances at the time, but all our packages sent with UPS usually arrive at our location within 3 business days maximum from Europe.

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How do I ship my product ?

Once your sale is confirmed, you will receive an e-mail with PDF attachments that you must print. Page 1 : UPS packing slip, to be stuck on the shipping box (not on the shoe box or product packaging)…

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Can I send several products in the same package ?

It is possible and encouraged to send us several products that you have previously sold to us in the same package. Just print out each sales slip , contained in each sales confirmation e-mail, and pu…

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Can I use a carrier other than UPS ?

It is not possible to use any other carrier than UPS to ship your package to us. You must use the UPS waybill sent by e-mail after your sale has been confirmed. This is our only way to ensure that th…

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